January 25, 2010
Hi,
A few school
districts have reported experiencing problems when logging into Gale, whether
remotely from home or when automatic authentication used to work at school.
Despite entering the correct user name and password, some folks get a message
stating, “Protocol error communicating
with authentication server; please try again later.
Please enter your library ID, barcode, or other ID.”
I reported this problem to Gale and will let you know when they say things are fixed.
Thanks,
Jen
Jennifer
Maurer
School Library Consultant
Library
Development
Oregon State Library
250 Winter Street
NE
Salem, OR 97301-3950
503-378-5011
jennifer.maurer@state.or.us
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